How it Works

This page provides a brief description of our order and fulfillment process. For more specific information, please use the side menu to the left of this description.

Getting Started

The order process begins on the Home Page. There are several ways to dive into our website but the simplest way is to click on the ‘Get Started’ button. This will take you to our ‘Choose a Category’ page. Our labels are sorted into categories to help you quickly find the type of label that will best fit your requirements. If you are not exactly sure what you're looking for, try browsing the ‘All Labels’ category. Once you've found a design that you like, click on it, and you will be taken to the ‘Label Editor’.

Label Editor

This is where the real fun begins and where your creativity will be called upon.

The main panel of the Label Editor displays your chosen label design along with several custom text fields. To edit your label's text, simply click on a text field and type your custom text as you would like it to appear. If your selected design template features a space for a custom image, a change image button will also appear that will allow you to upload a photo or logo to your label design.

Other options for customizing your label design are accessible through the various tabs at the top of the editor, including options to change the color, shape, and material type for your custom label. Additionally, you have the option to add a matching back or neck label to your order by clicking the addons in the sidebar to the right of your label.

3D Bottle Previewer

Want to see what your label design and shape will look like when it's on a bottle?

Click the '3D Bottle Preview' tab at the top of the editor, and you'll be able to try your label on a variety different bottle styles and colors. Select a bottle style with glass and foil colors that match the wine you intend to use and you won't be left guessing how your labels will look in real life.

See our 3D Bottle Previewer guide for more information on our 3D bottle previewer. In this view, your selected material option for your labels will also be reflected in the appearance of your virtual label design, allowing you to compare at a glance the difference between our different label materials.

Once you have your label set up exactly the way you like it, click ‘Add to Cart’.

Check Out

Once you've added your label design to your cart, you will have the option to order a digital proof, as well as to change your order quantity and material type if you have not done so already. Once you have finished adding all of your labels to your cart, hit the Check out button on your shopping cart screen to continue with placing your order.

The Check Out process is straightforward and will guide you through each step of entering your shipping address, selecting your shipping method, and entering your billing and payment information. Once you have entered all of the appropriate information, hit Continue, make sure to hit the Place Order button to finalize your order.

Order Fulfillment

As soon as we have received your order, it enters into our production process. Our team is alerted to the fact that a new order is in the system, and you will receive an email notifying you that one of our designers has been assigned as your service representative. This person is your main point of contact should you have any questions about your order. Your service rep will process your order and tweak it if necessary to ensure it looks fantastic before we print it. If you have requested a digital proof with your order, it will be emailed to you as a PDF for your review prior to printing. 

Our proprietary production process ensures beautiful labels every time, and we turn orders around extremely quickly. We normally recommend that you allow 48 -72 hours for order processing and another 3-5 working days for delivery. US Regular orders are shipped from Washington state by First Class Mail, which generally takes 1-3 working days to arrive.